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E-commerce

COVID-19 is changing the way we shop

COVID-19 is Changing the Way we Shop

Given the current world health and associated economic crisis, Userlytics ran a qualitative moderated (“Live Conversations”) user experience study with participants in the US to determine how respondents’ online shopping behavior has changed as a result of the pandemic.

The Best and Worst UX in the Travel Industry

Best and Worst UX in the Travel Industry

Finding the best flight deals online can be an exhilarating experience. Almost every booking site today promises the lowest fares available and, in some cases, even a price match guarantee…