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The Top UX Platform Security Standards

 By Userlytics
 May 05, 2021

The Top UX Platform Security Standards

In today’s highly digital world, cybersecurity is of the utmost importance when running day to day business operations. As usability testing grows in popularity, so does the need to choose a UX platform that values your company’s privacy and security. But how do you accurately assess whether or not a UX research platform is placing enough importance in your company’s security?

Luckily, there are several internationally recognized standards and certifications for how companies should manage information security. One such standard is ISO 27001, which Userlytics recently added to its list of privacy and security recognitions.

Below, we’ll talk a little about UX research platforms and ISO 27001 certifications. But before diving in, it is important to distinguish between the certifications of your UX Providers Hosting solution, such as Amazon Web Services (which in addition to ISO 27001 is also certified to SOC Type I, II and III), and the certifications of your UX Platform; in an ideal world, both will be certified.

Proves a Company’s Security System is Trustworthy

ISO 27001 certification is an internationally recognized and trusted information security management standard that can be independently certified to cover people, process and technology. Because ISO 27001 is an internationally recognised best practice framework for an Information Security Management System (ISMS), being ISO 27001 certified ensures that a company has invested in the people, processes, and technology to protect your organization’s data and privacy. With Userlytics, you can trust that your private information is safe and secure, and that the business controls and processes we have in place are equipped to handle today’s security threats.

Userlytics’ ISO 27001 certification adds to the SOC Type I, Type II and Type III and ISO 27001 Certification of our cloud provider, Amazon Web Services, and certifies not only our cloud provider, but also the Information Security Management System of Userlytics itself.

Reduces Cyber Threats and Likelihood of Security Breach

In today’s increasingly digital and remote work environment, breach scandals and data misuse are damning, and can cost organization’s millions of dollars. In the face of a cyber security crisis, there’s a huge amount of certifications, accreditations and models out there that organizations are advised to adopt. Of these certifications, ISO 27001 is an Information Security Management System standard that can be independently certified with a level of authority. On top of this, ISO 27001 incorporates other regulatory systems like the updated Data Protection Act and the GDPR. Choosing to use a UX research platform with this level of regulation will reduce the likelihood of your company suffering a costly security breach, allowing you to run remote UX tests with confidence.

Increases Positive Stakeholder and Investor Relations with your Company

Choosing a UX platform with an ISO 27001 certification will also demonstrate to your influential external stakeholders that you take information security seriously and can be trusted with their valuable information assets as well as your own. This will increase their willingness to invest in your remote UX testing and processes, allowing you to transform and improve your customer experience.

Adds Legitimacy to Company’s Overall Infrastructure

ISO 27001 certification applies to any organization that wishes to formalize and improve business processes around the securing of its information assets. Because this ISO 27001 certification is sought out by the company itself, the certification shows a company cares about the privacy and security of its customers, and has gone the extra mile to prove it.

ISO 27001 certification means that an organization’s ISO Information Security Management System has been certified in compliance with the standard by certified auditors known as Certification Bodies. This means that from top to bottom, the company’s people, processes and business practices have been evaluated and deemed safe and secure by experts in the field. Choosing a UX platform with its ISO 27001 certification, like Userlytics, can give peace of mind knowing that a rigorous inspection and review process was needed to earn the certification.

Concluding Thoughts

Remote UX testing has become a staple business practice in improving and transforming your customer experience. In order to run remote tests safely, it is important that you dig into the security practices of any UX platform(s) you are interested in using.

Although there are various security and privacy certifications available, ISO 27001 is an internationally recognised best practice framework for an Information Security Management System (ISMS). Being ISO 27001 certified ensures that a company has invested in the people, processes, and technology to protect your organization’s data and privacy. 

Choosing a UX platform with its ISO 27001 Certification, like Userlytics, will allow you to conduct remote UX tests without worry of a costly security breach, and prove the safety of your UX testing to valuable stakeholders and investors.

About the Author: Userlytics


Since 2009 we have been helping enterprises, governmental organizations, non-profits, agencies and startups optimize their user experience, or UX. With our state-of-the-art platform, massive global participant panel and unlimited accounts/seats for democratizing user research, we are the best all-in-one solution for remote user testing.

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